The Control of Noise at Work Regulations defined the call centre operators as “the modern victims of noise at work”. Well, they have a good reason for it. According to statistics 39 percent of operators were concerned that their hearing was damaged as a result of noise exposure at work.
Indeed, the level at which employers must assess the risk to workers’ health and provide them with information and training is now 80 decibels.
Therefore noise cancellation in busy call centres has become an increasingly important issue. This is one of the main reasons why the call centres are turning to more sophisticated headsets. Their noise-cancelling technology reduce background noise, protecting them from the “acoustic shock”, the quality of the conversation is improved, and those that have Bluetooth have the freedom to move around, to access data and work more efficiently whilst still being on the phone.
The most sophisticated models of headsets for call centres in the market, such as the Sennheiser CC510 come with ActiveGard technology to protect the user against any excessively loud incoming signal reaching the ear. This patented technology work to automatically control and instantly compresses the volume signal if it appears to be above a certain threshold.
Needless to say that those using quality headsets at work have a more comfortable experience while working, increasing productivity and enhancing also the customers experience.