Delivery Policy


Delivery Cost?

A Standard Delivery charge of £5.00 + VAT is added to all orders weighing under 10kg being delivered to mainland England, Wales and Scotland. A Standard Delivery charge of £15.00 + VAT is added to all orders weighing under 10kg being delivered to Northern Ireland.

We offer FREE standard UK delivery on all orders above £50 ex VAT. You will be offered a £5 Discount when you place the order. If you are looking to deliver your order outside of the UK Mainland, you will simply receive a £5 discount on your delivery.

We do also offer a Royal Mail delivery option for very small orders. Please be aware that the package must fit through a regular letterbox to use this service. If this option is available to you, you will be made aware at the point of ordering. We charge £2.00 + VAT for this service. Please be aware that we assume no liability if your order is lost in the post or if it is damaged in transit because this delivery option is not tracked and it is not insured. You will be always be given the option of our standard next day courier service.

If you require a timed delivery, we do offer a pre 10.00 and pre 12.00 service option. These are charged at £25 and £20 pounds respectively. You will be given these options when you place the order.

Please note that next day delivery from point of order is not guaranteed and will be dependent on the item being in stock.

Mainland UK (Excluding Northern Ireland & Highlands)

 Next Day2 DayNext Day Pre 12Next Day pre 10
Mainland UK (Excluding Northern Ireland & Highlands)  
Royal Mail N/A £2 N/A N/A
Small Parcel £5 N/A £20 £25
Large Parcel £10 N/A £20 £25

For deliveries outside the UK mainland (including without limitation the Ireland, Scottish Highlands & Islands, Isles of Scilly, the Isle of Man and the Isle of White) we can offer a 2 day services. Please see tables below for more information.
We do sometimes offer a one day service. If this is available, you will be presented with the option.

Ireland & Scottish Highlands

 Next Day2 DayNext Day Pre 12Next Day pre 10
Ireland & Scottish Highlands  
Royal Mail N/A £2 N/A N/A
Small Parcel N/A £15 N/A N/A
Large Parcel N/A £25 N/A N/A

Scottish Islands, Channel Isle, Scilly Isles, Isle of Man & Isle of Wight

 Next Day2 DayNext Day Pre 12Next Day pre 10
Scottish Islands, Channel Isle, Scilly Isles, Isle of Man & Isle of Wight  
Royal Mail N/A £2 N/A N/A
Small Parcel N/A £30 N/A N/A
Large Parcel N/A £40 N/A N/A

To find out what you will be charged, you can get a quote by adding the products you wish to purchase to the shopping cart, where you will be invited to enter your delivery Post Code. You will then be presented with a choice of available delivery options. Although every effort has been made to give you an accurate quote at the time of placing your order, errors and exceptions do occur. You will however be contacted if there are any issues regarding the delivery on your order.

Any delivery overseas or within the British Isles but outside the UK mainland, such as Jersey and Guernsey, will need to be arranged prior to the order being shipped. The charge will be dependent on destination and the volumetric size of the package, so we will contact you to agree the final delivery charge before the order is shipped. Alternatively, feel free to contact us prior to placing the order to receive a delivery quote.

Europe and Channel Islands

 Next DayZone 1
2 Day
Zone 2
2-3 Days
Zone 3
3-4 Days
Zone 4
4-5 Days
Remote Areas
Europe and Channel Islands  
Parcels N/A £17 £20 £25 £30 £60
Large Parcel N/A £25 £30 £35 £40 £70

Delivery Time?

At Best4Headsets, we aim for next day delivery. Any product ordered before 4.00 pm on any business day (Monday - Friday excluding Bank Holidays) should be delivered the next business day before 5.30 pm (assuming the item is in stock).

Deliveries to Non UK addresses are classed as international delivery, and as such cannot be delivered next day. Deliveries to Northern Ireland, areas of Scotland outside of Edinburgh and Glasgow, as well as some isolated parts of England and Wales cannot be delivered next day. These will be delivered on a standard 2 day service.

Orders taken after 4.00pm will be dispatched the next day. Any order made on a Friday after 4.00 pm will be dispatched the following Monday (excluding Bank Holiday's) for delivery Tuesday.

Though every effort is made by Best4Headsets & the couriers to achieve next day delivery, the standard delivery charge does not guarantee this goal.

Best4Headsets relies upon the services of a third party courier. There are unfortunately a few occasions when the couriers fail to perform the service that they are required to. Though this happens rarely, it does occur, and we cannot be held responsible for the late delivery of an item.

It is not always possible to manage next day delivery to non-mainland UK. This is dependent on the accessibility of your address.

Who is our courier?

We use DPD. Please note that for more remote parts of Scotland, Northern Ireland and non UK mainland delivery may take two days. You should arrange for someone at your address to be in and sign for the parcel on the expected delivery date. Where a parcel cannot be delivered, (e.g. no-one at home), a card will be left by the courier with a telephone number to call and the address of the depot where your parcel has been placed. You can call the depot and arrange a new delivery day directly with the couriers.


Tracking your parcel?

When your order is dispatched you will receive an email confirming your order is being delivered. In most cases, the email will have a Tracking number. If you are worried about the whereabouts of your order, you will be able to view the status of your delivery by visiting the DPD website and entering your tracking reference.

If you do not have a Tracking number on your email, please don't hesitate to give us a call on 0844 824 6663 the day after you expected to receive your parcel if you still have not received it. We will enquire as to the whereabouts of your parcel and advise you of our findings. Unfortunately, we are unable to check on the status of these parcels on the actual day of delivery, but have to wait until the next day.

Occasionally parcels are delayed due to poor addressing/sign posting. We may need to give Interlink Express your telephone number in case they need to contact you regarding the delivery. This information will not be kept by DPD or used by any other third party.

If your products have been damaged?

If the goods are damaged upon receipt please complete the return request form for a returns number within 14 days of delivery. You may also contact us on 0844 824 3071 Mon-Fri 10.00am - 4.00pm if you need to discuss your return. You must contact us to be assigned a returns number. Parcels will not be accepted without a valid returns number. Please take a look at our returns policy for more information.