Q. How does Engage 40 differ from Engage 50 II?
A. Engage 50 II offers an even better microphone performance with the advanced 3-microphone system to filter out background noise. Engage 50 II also has a SmartRinger built into the Engage 50 II Link controller which alerts the user of an incoming call when the headset is lying on their desk. Engage 50 II offers enhanced comfort for all-day wearing with headband padding (stereo version only). In terms of analytics, Engage 50 II can alert the user if the microphone is not positioned correctly (requires Jabra Direct, Engage+ or SDK integration).
Q. What does the Engage 40 control unit offer and why would I want to use it?
A. The Jabra Engage 40 Control Unit offers call handling features such as answer, mute, and controlling the volume of the calls with just a few simple taps. It also features a programmable button that can be assigned to UC platforms including Amazon Connect and Genesys.
Q. Can I use the Jabra Engage 50 II LINK Controller with a Jabra Engage 40 Headset?
A. Yes, the Engage 40 series will work with the Jabra Engage 50 II Link Controllers.
Q. Can I plug the Engage 40 headset into my mobile phone or tablet?
A. Yes if your mobile device has a USB-C socket that is compatible with voice calls.
Q. How do I look up my call stats?
A. Download the free Jabra Engage+ software application. To download, please go to Jabra.co.uk/Engageplus.
Q. Which headsets are compatible with Engage+?
A. Jabra Engage 50 II and Engage 40 are compatible with Engage+.
Q. How do you reprogramme the busy light?
A. The busy light can be programmed to change pending on selected active events, such as whether the agent is in a call, needs support from a supervisor, busy with after-call work or available to help a colleague. The settings are made through a Jabra SDK integration.
Q. If purchased without the control unit, can the Jabra Engage 40 be plugged into a laptop or docking station and still access the real-time call analytics??
A. Yup, the control unit isn’t required to access real-time insights. For more info and to download the Engage+ software application, visit Jabra.co.uk/engageplus
Q. Can I use the Jabra Engage 40 on a MAC, or is it just for PC?
A. The Jabra Engage 50 II Series are compatible with both MAC and PC.