Best4Headsets offer a full 12 month 'return to base' warranty on all products (excluding consumable products e.g. batteries).
The warranty commences from the date of arrival with the customer
In the case of new products, if the manufacturer offers a different warranty period, or different terms, the manufacturers warranty will take precedence
Manufacturers may offer an extended warranty period to customers who purchase new products. Best4Headsets will take no further part in arranging such warranties and the customer must take any issues to the manufacturers directly. Full details on each individual item can be obtained upon request by the customer to Best4Headsets.
Any misuse or abuse of goods by the customer will invalidate the warranty.
Except in pre-arranged circumstances, Best4Headsets warranty is not valid outside the United Kingdom.
Should the goods prove not to be faulty after examination and testing in our workshop, then return postage will be payable by the customer.
Best4Headsets reserves the right to repair replace or credit faulty items at its discretion.
Advance replacement goods will only be dispatched with the agreement of a company director and in which case the above condition will apply.
Your statutory rights are not affected.
Products must not be returned to Best4Headsets without an authorised returns number. Please complete the Return Request Form for a returns number. You may also contact us on 0844 824 3071 Mon-Fri 10.00am - 4.00pm if you need to discuss your return. Any products returned without an authorised returns number will not be accepted by our warehouse. The cost of the return of the products to Best4Headsets is to be borne by the customers unless otherwise arranged in advance.
It is the responsibility of the customer to ensure the safe return of goods to the company. The returns address for all items is:
Unit B, Easting Business Estate
Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Do not write on or use tape directly on the actual goods' packaging as this will regrettably incur a repackaging fee.