Plantronics Blackwire Headsets FAQs

Q. What's the difference between the Blackwire C310 and Blackwire C320?
A. The C310 is a One Eared headset and the C320 is a Two Eared (two ears pieces). This is the same for the entire Blackwire range.

Q. What does the "-M" mean at the end of C710-M?
A. This indicates that this particular headset is optimised for Microsoft Skype for Business / Microsoft Teams) users.

Q. Does the Blackwire range working with desk phones?
A. For the majority of phones, they will not work. Increasingly though, Telephones are being designed to work with USB headsets, so if it does then yes.

Q. I'm looking for a headset I can use with my PC and mobile phone, what solutions are available to me?
A. The Plantronics / Poly Blackwire C700 Series have detachable USB cables with integrated Bluetooth technology ,this makes them perfect for mobile and PC users.

Q. Can I use the Plantronics / Poly Blackwire range with my Apple MAC?
A. Yes you can, users will also be happy to know there is a Microsoft Skype for Business certified version available as well.

Q. What are the differences between the Blackwire C310 and C315?
A. The C315 is a foldable version.

Q. Do the Plantronics / Poly Blackwire Range have noise cancelling microphones?
A. All the models we stock have noise cancelling microphones.

Q. What is Smart Sensor Technology?
A. "Smart Sensor Technology" Or "SST" lets you answer calls by simply picking up your headset.

Q. I often spend hours on conference calls, webinars and video conferencing. Which headset out of the Blackwire rang would you recommend?
A. The Plantronics / Poly Blackwire C600 series will fulfil your requirements.

Q. What audio features do the Blackwire series support?
A. All models support Wideband and Digital Signal Processing (DSP). Two Eared headsets also support high quality stereo sound.

Q. What's the difference between the C720 and C725 Blackwire Headsets?
A. The main difference is the C720 has Bluetooth technology. The C725 does not have this feature this technology.

Q. Do the the Plantronics / Poly Blackwire series come with any accessories?
A. A protective carry case is included with all models except the Plantronics / Poly Blackwire C310, C320, C3210 and C3220.

Q. Do the the Plantronics / Poly Blackwire series come with the new USB Type-C connections?
A. Yes. The C3200 Series and C5200 Series come with a choice of either USB Type-A or USB Type-C.

Q. What is Dynamic EQ?
A. Dynamic EQ automatically optimises sound so you get the best audio when you are listening to music and the best voice when you are on a voice call.