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                                                                      Business Continuity Contingency

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                                                                      • Business Continuity Contingency- Best4Headsets

                                                                      Business Continuity Plan

                                                                      Date: September 2025 // Version: 2.0

                                                                      Overview

                                                                      We are committed to maintaining continuous service delivery to our clients across telecommunications and AV solutions. This Business Continuity Plan ensures operational resilience during disruptive events.

                                                                      Key Personnel & Emergency Contacts

                                                                      Our management team maintains 24/7 availability during critical incidents. Emergency contact details are securely held and regularly updated. Key decision-makers have designated deputies with full authority to act during their absence.

                                                                      Priority 1 - Immediate (0-4 hours):

                                                                      Customer order processing and dispatch

                                                                      Priority 2 - Short-term (4-24 hours)

                                                                      Project management and client communication
                                                                      Supplier coordination and procurement
                                                                      System design and engineering services
                                                                      Emergency installation services for healthcare and public sector clients

                                                                      Priority 3 - Medium-term (1-5 days)

                                                                      Routine maintenance contracts
                                                                      Marketing and business development
                                                                      Administrative functions

                                                                      Risk Mitigation Strategies

                                                                      IT Systems

                                                                      Cloud-based infrastructure with automated daily backups ensures data protection. Remote access capabilities enable staff to work from alternative locations. Our IT provider offers 4 hour emergency response.

                                                                      Supply Chain

                                                                      Multiple approved suppliers for critical components minimize single-source dependency. Strategic stock holding of high-demand items supports immediate project needs. Equipment sources vary and allow non-geographic supply dependency.

                                                                      Staffing

                                                                      Cross-trained personnel across key functions ensure coverage during absences. Remote working capabilities allow continuation during site access issues or regional disruptions.

                                                                      Facilities

                                                                      Alternative workspace arrangements with partner organizations enable rapid relocation if primary premises become unavailable.

                                                                      Incident Response

                                                                      Upon identifying a disruptive event, our senior management team convenes within 2 hours (during business hours Monday to Friday) to assess impact and activate relevant continuity measures. Clients will then receive proactive communication regarding any service impacts, with regular updates until normal operations resume. These aim to be delivered within 24 hours.

                                                                      Testing & Review

                                                                      This plan undergoes monthly (for security) and annual review to validate effectiveness. Post-incident feedback leads to greater future resilience. All documentation is regularly updated in line with ISO9001 prerogatives.

                                                                      Best4Headsets

                                                                      Top headsets for Microsoft Teams, meetings or office communications as well as a host of industrial environments.

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