The EPOS IMPACT 100.
The EPOS IMPACT 100 is the new affordable option for a call centre headset from EPOS. This wired headset family is specifically built for environments like busy call centres, help desks, and work-from-home support roles. These headsets are designed for consistent performance, reliable connections and voice clarity.
Features of the EPOS IMPACT 100
The EPOS IMPACT 100 can be purchased in either mono or duo versions, depending on whether the person wearing wants to have some situational awareness or full focus during calls. This wired headset connects to your device via a USB cable with either USB-A or USB-C, allowing you to have a stable connection for important calls. Depending on the specific model, the IMPACT 100 carries certification for UC platforms and Microsoft Teams for smooth integration with the most popular communications platforms.
The following platforms can be integrated with the IMPACT 100:
- Microsoft Teams
- Zoom
- Google Meet
- Made for Chromebook
- Webex by Cisco
Who is the EPOS IMPACT 100 for?
The EPOS IMPACT 100 is made for those who spend most of their workday on calls with customers – whether that’s in a call centre, a shared office, or even in a home space. This wired headset delivers crystal-clear audio through its stereo sound and all-day comfort with the leather ear cushions, which makes it a smart choice for those who need uninterrupted calls and a reliable connection.
Call clarity and noise handling in real-world workplaces
The IMPACT 100 also features a noise-cancelling mic and other noise-cancelling algorithms to block unwanted background noise in busy offices. The microphone focuses on the speaker’s voice and actively reduces the sounds coming from other directions. The ear cup design and padding create some passive noise isolation, which makes it sufficient for most call centre settings.
How does the IMPACT 100 compare with competitors?
Compared to other headsets in the same price range, the EPOS IMPACT 100 headset range provides users with a wider range of integrations with major communications platforms.
Here is a table for comparison with similar headsets from Jabra, Yealink, and HP Poly:
| Feature / Factor | EPOS IMPACT 100 | Yealink UH37 | Jabra Biz 2300 series | Poly EncorePro 300 series |
|---|---|---|---|---|
| Price (ex VAT) | £40 | £42 | £95 | £60–£90 |
| Connection options | USB-A / USB-C | USB-A / USB-C, RJ9 | USB-A / USB-C, QD | USB-A / USB-C, QD |
| Mono/Duo versions | Yes – both available | Yes – both available | Yes – both available | Yes – both available |
| UC platform certifications | UC-ready, MS Teams-certified variants | UC-ready, MS Teams-certified variants | UC-ready, MS Teams-certified variants | UC-ready, MS Teams-certified variants |
| Microphone type | Noise-cancelling boom mic, acoustic protection | Noise-cancelling boom mic | Noise-cancelling boom mic, | Noise-cancelling boom mic, |
| Passive noise isolation | Duo: high isolation; Mono: moderate | Duo: moderate-to-high | Duo: moderate-to-high | Duo: moderate-to-high |
| Weight (approx.) | Light, ~80–100g depending on variant | Light, ~120g | Very light, ~50–65g (Biz 2300) | Light, ~74–100g |
| Inline call controls | Available on USB variants | Available on USB variants | Available on USB variants | Available on USB variants |
EPOS IMPACT 100 FAQs
Q: What makes the EPOS IMPACT 100 a good choice for call centres?
The EPOS IMPACT 100 series is designed specifically for high-volume voice work. It features a noise-cancelling boom microphone for clear speech, lightweight construction for all-day comfort, and wired connectivity (USB-A, USB-C, or QD) for dependable, plug-and-play performance with UC platforms like Microsoft Teams and Zoom.
Q: Why do call centres choose wired headsets like the EPOS IMPACT 100?
Wired headsets such as the IMPACT 100 eliminate charging downtime, ensure a stable audio connection, and reduce wireless pairing issues. They also allow IT teams to standardise configurations across agents, making setup and troubleshooting faster.
Q: Is the EPOS IMPACT 100 comfortable for long shifts?
Yes. The headset is lightweight, with adjustable headbands, soft ear cushions, and a rotatable boom arm for left or right wear. These ergonomic touches help reduce fatigue during 6–8-hour call centre shifts.
Q: Does the EPOS IMPACT 100 work with both USB-A and USB-C devices?
Yes—specific models are available with USB-A or USB-C connectors. If your laptop only has USB-C ports, choose the matching version to avoid using an adapter and ensure the most stable connection.
Q: Why do call centres use USB headsets?
USB headsets provide a direct, stable connection to computers running softphone or VoIP platforms. They support digital signal processing (DSP) for clearer voice, allow for inline call control, and can be standardised across large teams—making troubleshooting and training faster for IT support.
